Banking and Financial Services

“Being a major Banking and Financial Services Group we had to change for the better or die. As part of our Business Performance Improvement (BPI) strategy we commissioned Chinal to examine our Branch Effectiveness. Quite simply they did an excellent job. In additional to the Branch BPI study, Chinal are now engaged in the divisional and headquarters BPI initiative where we expect the same measure of success.”
    

Retail

“In retailing, constantly improving our service levels whilst reducing operational costs is a way of life for us. We use the Chinal resource planning system as the foundation for developing all of our operating standards, for scheduling our staff to optimise their performance and for providing the highest level of Customer Service.”
    

Warehousing and Distribution

“We achieved in excess of 22% increase in our picking rates and also reduced lost time by over 30%. A significant reduction in high premium cost overtime hours has been gained. Also the dependency on Agency Staff has been lowered. The other Distribution Centres within our groups have adopted the rollout of The Continuous Improvement Programme using the Chinal Best Practice Methodology.”
    

Food Manufacturer

“Chinal carried out an in-depth investigation into the preparation and despatch functions and made far ranging recommendations covering: management responsibilities; outsourcing possibilities; clerical and systems issues; alternative shift patterns; layout changes and mechanical handling equipment routes.

The implementation of standard minute values for all current despatch and preparation operations provided a fully functioning resource planning model tailored to specific production requirements to match customer orders.”
    

Logistics Operation

“Chinal undertook an all encompassing investigation into our Fulfilment Centre and Distribution Warehouse which included: method study, pilot studies, rated activity sampling, work flow analysis, the issue of standard values and operating procedures, monitoring of operator performance, Health and Safety aspects and Risk Assessments. With Chinal’s help we were able to have successful complex negotiations with the resident union at regional level.”
     

Public Sector

“In the Public Sector we are always under pressure to balance the gap between services provided and service levels expected of us against funds available. Chinal were appointed under our Best Value programme by the Authority’s Direct Services Operations. Their expertise and fresh eyes approach led us to re-engineer the Direct Services Operations. By changing our attitude to ‘working smarter’ and accountability of cost per standard hour, this process resulted in higher service delivery levels.”
     

Textiles

“In the fiercely competitive world of textiles we are compelled to constantly re-engineer our business. We have to focus on flexibility, product quality and most importantly unit cost. Chinal have assisted us in Change Management and all associated processes. We have used them in our North American, European, North African and South Asian plants where they have carried out numerous projects and have created a Competitive Advantage for us. As Chinal have staff that are bi-lingual they have had a dramatic effect in winning the hearts and minds of local personnel and have helped to realise swift results, which are necessary if today’s ever demanding customers are to be satisfied.”
     

Police Authority

“As one of the largest Police Authorities, we selected Chinal to carry out an audit of our Custody Functions. A Best Practice model was adopted to effectively deploy our Custody and Back Office support staff without any dilution to our duty of care responsibilities. A good practical job was done by the consultants and this reflected favourably in our KPI’s”
     

Value Engineering

“The Chinal staff approached our Value Engineering exercise in a focussed and professional manner. They were systematic and exacting in their efforts and worked very well with our staff at every level within the organisation – we are a major German industrial group. The overall effect has been a 40% reduction in Standard Times, introduction of flexible working methods resulting in a more competitive manufacturing facility. This action in turn has attracted new orders and better job security.

The Predict System has been installed by Chinal, which is widely used for Shop Floor Loading, Performance Measures, Planning, Management Reporting and Quoting for New Work.”